On December 15th, 2021, Haven Sleep Co. was accredited with an A+ Rating, the highest rating from Better Business Bureau (BBB). Haven Sleep Co. is a Canadian mattress retailer, made with plant-based materials, and 10:1 charity donations. They have been previously certified as a Zero gas emission, CertiPUR-US® and as a Zero Waste retailer by Second Slumber.
The mattress business is historically synonymous with over-the-top warranty terms like 10+ years or even lifetime warranties that have no teeth. Companies find loopholes to not honour claims or the fine print on fees and return shipping makes the claim process impossible. The bed-in-a-box industry has a big issue honouring the 100-night risk-free returns policy that is commonplace. Forcing the customers to find their solution by donating the mattress to a charity in their area.
Haven Sleep Co. is the only mattress company that has ever received and upheld the A+ accreditation from BBB. This ensures that Haven's customers are working with an honourable company that requires specific criteria to be met including, ethical marketing practices, operation transparency, and honouring the quality of your product/service provider.
The Better Business Bureau is an independent organization in charge of rating the degree of confidence of an operating business from F as the lowest, to A+ as the highest and ensuring the quality and best practices of a business. The BBB helps online shoppers navigate businesses by setting out guidelines outlining trust worthy companies.
“We are committed to all our customers, it is part of our culture. Now that we have been rated A+ by BBB (Better Business Bureau), it's another way to let people know we care about them. We handcraft each Haven fresh to order with the highest manufacturing standards, so we need to match our high-quality fabrication effort to customer service. We empower all our staff to face any issues with professionalism, and even anticipate them before they happen.”, said Scott Amis, Haven Sleep Co.'s CEO about their new accomplishment.
Scott also mentioned “It is about honesty, ethics and how we manage our customers and their needs. They can be sure they are in good hands and the BBB badge is an easy-to-recognize sign to make all customers feel safe shopping with us, and that all our policies are ethical.”
To receive the A+ Rating by Best Business Bureau are 7 elements to be considered:
1. Good handle on customer issues with BBB
2. Transparent business practices
3. Honour each BBB commitment
4. Licensing and government compliance with the BBB
5. Follow advertisement honesty BBB code
About Haven Sleep Co.: Haven Sleep Co. is Canada's first online retailer specializing in handmade, plant-based mattresses. Haven’s products are CertiPUR-US® certified for zero off-gassing, and OEKO-TEX® standard, making their mattresses safe to use without fear of harm from toxic chemicals. Haven is the first Zero Waste retailer through Second Slumber. Each mattress is locally sourced to support the Canadian economy. For every 10 mattresses sold, Haven donates 1 #SafeHaven to a shelter, registered charity or those who are struggling.
About Better Business Bureau: The Better Business Bureau (BBB) is a private organization that provides public information about businesses and charities. To be certified, the company must be transparent, properly licensed, compliant with the BBB Advertising Code, and free of unresolved consumer complaints. The Better Business Bureau mission is to increase trust between the company and the community. Regional offices in the United States, Canada and Mexico belong to the council of the Better Business Bureau, a self-regulatory body.