Bedface FAQ

How do I contact Bedface?

The best way to reach us is through our live chat available Monday-Friday 8:30am-4:30pm PST or by email We respond to email inquiries within 24 business hours, Monday-Friday. If you send us an inquiry on Friday or the weekend, you can expect a reply on Monday. 

How are you able to offer such high quality at such an awesome price?

Bedface has removed the unnecessary layers in the traditional bedding retail process, working directly with a few select makers. Through this, we are able to pass along the savings to our customers. To learn more, check out our About section.

I noticed I can reserve backordered products, what does that mean?

We never thought our sheets would take off as fast as they did. We have been so lucky, but in this whirlwind we sold sheets much faster than we ever expected. What back-order means is that we have temporarily sold out of that specific size and/or colour. Don't worry though! We already have our sewers making new sheets sets as you read this. When you purchase back-ordered sheets, we are reserving those for you and will be shipping them to you as soon as they land. Thank you for supporting our dream to change the way people sleep, without customers like you we wouldn't exist.

Why do you offer only 3 colors?

We want to provide our customers with a few easy to coordinate colors to choose from, This way your neutral colored Bedface items will complement any decor and won't go out of fashion in time. You need only update the accessories to keep your bed exactly how you want it.

What is the fabric content of Bedface sheets?

All Bedface bedding is designed using our Facetech™ cotton, developed with quality, breathability, comfort, and durability in mind. Facetech™ is made of 100% cotton and has a matte finish. It is slightly thicker and more textured than traditional bedding giving it an artisan quality. You can find out more about Facetech™ in our Fabric section.

How do I wash and dry Bedface sheets?

We recommend washing in cold water and then tumble drying on low heat. Our sheets come prewashed, and ready for sleep.

Where are you located?

Bedface’s Worldwide Headquarters is located in Kelowna BC, Canada with our US Headquarters in, Washington.  The price you see at checkout is the final price you will pay and includes free shipping.

Do you sell Bedface in stores?

Bedface bedding is sold exclusively online at

Where do your products ship from?

Bedface products ship from our Worldwide Headquarters in Kelowna BC, Canada or our Haven mattress production locations in Calgary AB and Mississauga ON.

What sizes does Bedface carry?

Bedface offers bedding sizes to fit: Twin, Twin XL, Full, Queen, King, and Cali King.

When do orders ship once I make a purchase?

All in-stock orders are shipped out within 24 to 48 hours. That gives us just enough time to package it with love.

How long will shipping take?

From the ship date, it usually takes approximately 3-6 business days for orders within North America, and approximately 5-10 business days for International. You will receive an email with tracking information once your order has shipped. Please note that you will not pay any duties or taxes upon delivery.

What is the thread count of Bedface sheets?

Thread count is largely a marketing ploy and isn't actually the best way to determine the quality of your sheets. That's why we don't include it in our descriptions. To learn more about thread count and what you should look for in your sheets, read our blog post on The Thread Count Myth here.