& Product Care
& Product Care
UNBOX YOUR BEST SLEEP YET
To ship Haven mattresses, we use an innovative compression technology to fit our mattresses into a box as small as 43" x 19" x 19". Shipping in boxes this size means a vehicle can transport more items at once, thus, lowering fossil fuel emissions and reducing environmental impact.
Experience the Ultimate Unboxing with Haven Mattress
Easy 4 steps
Give the mattress a few moments to breathe before sleeping on it. It can take 1-2 days to fully return to its original pre-compressed height. Lay down, close your eyes, and catch some incredible ZZZs...
Get Ready to Unbox Your Best Sleep Yet
Frequently Asked Questions
1. Rotate your Mattress
For the first 6 months of sleeping on your Haven, rotate your mattress every month so that the end that was near the headboard, is now at the foot. After the first 6 months, rotate your mattress every 3 months. Be careful to never grab the top 2" layer to move the bed. The vented latex can be accidentally torn when put under the extreme load of the entire mattresses weight.
Make sure to lift the mattress from underneath! In the old days, we used side handles connected to the steel frame. Over time, those handles bent the frame and caused premature suspension failure.
Why is this important? Rotating your mattress ensures that you’ll be putting pressure on a different set of springs or foam layers when you sleep, which will not only prevent sagging and provide more support where you need it most, but will also safeguard the longevity of your mattress. The same goes for an all-foam mattress—you should still rotate it 180 degrees every few months to ensure it wears evenly.
2. Use a Quality Bed Frame to Support Your Mattress
Your mattress should be supported by an acceptable foundation or bed frame that prevents the mattress from bending or bowing. To avoid structural damage and voiding of your warranty, double, queen and king size sets must also be used with a rigid centre support with a leg. Haven mattresses can also be supported by a flat floor.
3. Use a Mattress Protector to Keep the Mattress Clean
How to Clean Your Mattress
To extend the life expectancy of your Haven bamboo cover, consider using a super well-vented mattress protector. Please note, some 100% waterproof protectors may block some of the Haven's natural airflow foam and latex ventilation. We recommend Bedface mattress protectors as they allow the same airflow as a mattress without a protector.
Percale and Sateen Products
Our Bedface Percale and Sateen sheets come pre-washed and ready for sleep. We recommend washing in cold water and then tumble drying on low heat. We recommend washing our Bedface sheets once a week.
To avoid wrinkling, do not overcrowd dryer and promptly remove once dry.
The washing and maintenance methods of real silk and satin are as follows:
Satin and Silk products
It is recommended to wash as little as possible. If you really need to wash, wash in cold water on delicate cycle or hand wash. Be careful not to rub too roughly!
After washing, lay it flat on a dry towel, use a dry towel to absorb water, roll up the product and press dry before drying, do not wring it out, do not expose it to the sun.
If you feel a little wrinkled after drying, lay a layer of cloth on the product and iron it with a steam iron, being careful not to press to avoid the filling being pressed together.
Store in a cool and ventilated place, avoid direct sunlight, do not place mothballs, store in a storage bag, and avoid direct contact with sharp hard objects.
How to Clean Your Pillow
What happens if my foam pillow becomes spoiled?
Using a clean towel, press firmly into the pillow to absorb any excess liquid. Delicately spot treat by hand with mild detergent and warm water. Be careful to not scrub too hard and use gentle cleaning agents. Allow the foam to dry completely before use.
How often should I wash my pillow cover?
We recommend washing your pillow cover every 2 to 4 weeks.
How often should I replace my foam pillow?
We recommend replacing your foam pillow every 2 to 3 years or when it starts showing signs of wear. Using a pillow protector can also increase the longevity of lifespan.
It's important to keep your pet's bed clean too! Make sure to follow these guidelines when cleaning your Bedface Pet Bed.
How to Clean Your Pet Bed
- Machine wash cold on delicate cycle
- Tumble dry delicate, no heat (due to CERAMO topper)
- Do not bleach
- Do not wring or twist
- Do not iron
- Do not dry clean