Easy to Assemble
Platform has been great & comfortable - was easy to assemble and is good quality. Only feedback is the delivery company you use didn’t deliver the 150+lb box to my condo door - they left in lobby. I called and they said they don’t lift that much… luckily I wasn’t a senior and I was able to slowly get it upstairs.
| Quality |
Rated 5 out of 5
|
|---|---|
| Ease of Assembly |
Rated 5 out of 5
|
| Overall Rating |
Rated 5 out of 5
|
Haven Sleep Co.
Hi Cara-Lee,
Thank you so much for taking the time to share your experience with The Haven Oakville Platform Base! We're thrilled to hear that you're finding it comfortable and that the assembly process was straightforward for you. It's wonderful to know that you're happy with the quality - that's exactly what we aim for with all our products.
We really appreciate your honest feedback about the delivery experience, and we sincerely apologize for the inconvenience you experienced with getting that heavy box upstairs to your condo. That's definitely not the level of service we want for our customers, especially when dealing with such a substantial item. Your feedback about the delivery company's limitations is incredibly valuable to us, and we'll be looking into this to ensure future deliveries meet the standards our customers deserve.
We're so glad that despite the delivery challenge, you were able to get everything set up and that you're loving the comfort and quality of your new platform base. Thank you for the 5-star rating and for helping other customers understand what to expect with this product.
Here's to many nights of great sleep on your new platform base!
The Haven Sleep Team
