When purchasing a mattress, Haven Mattress recognizes the importance of consumer confidence. Thus, we offer a generous 100-night guarantee, understanding that it may take several weeks for individuals to adjust to a new sleeping surface. If, during this period, you find the mattress isn't the perfect fit for your comfort needs, Haven will buy it back at the full price paid.
To ensure a smooth return process, Haven offers free mattress pickup and takes care of coordinating this for you, eliminating any potential hassles. We request that customers retain the original plastic or use a similar protective plastic cover to prevent damage during transit. This precaution isn't just about product integrity – it aligns with Haven's dedication to sustainability. By partnering with charities, Haven works diligently to reduce landfill waste, working to ensure that returned mattresses benefit someone in need.