CAREERS

Join Our Team and Build a Career at Haven Mattress

Discover Exciting Career Opportunities at Haven Mattress

Join a Fast-Growing Company in the Mattress Industry

Welcome to our Careers page - we're so glad you are here! At Haven, we don't hit the snooze button on creativity, entrepreneurship, or passion! We're a fast-paced, collaborative team who are obsessed with helping people sleep better and wake up happier. Join us and experience the joy of being part of a team that not only loves sleep, but also loves what we do!

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Open Positions

Location: Haven Haus in Kelowna, B.C. (Remote positions available)

Responsibilities:

Provide excellent customer experience by assisting customers in the shopping process and answer product, policy, and process questions.

Answer phone, email, chat, and messenger inquiries that come to Haven through all contact channels.

Converting customer communications in sales opportunity when possible.

Make “order confirmation calls” for any missed at the end of the week to ensure customers ordering custom zoned beds are on the correct mattress for their sleep style.

Handle the efficient communication with customers processing returns, repairs and warranty claims made on our mattresses and sleep products. Helping the team to re-home these mattresses as per our return/exchange policy.

Maintain accurate records for customer care's email and ensure all customers have received satisfactory replies. Manage any concerns that can’t be rectified directly.

Send communication emails for Haven order tracking to customers and communicating with the production facility on delays or issues on behalf of customers. Follow up on special cases.

Benefits:

Casual Dress

Company events

Paid time off

Profit sharing

Qualifications:

Strong written, verbal and collaboration skills.

Experience:

1 year in a customer facing role (preferred)

Schedule:

8 hour shift

Monday to Friday

To apply for this position, please send your resume and cover letter to hr@havensleep.com with the name of the job position in the subject line. Thank you!

Location: Haven Haus in Kelowna, B.C. (Remote positions available)

Responsibilities:

Content Development and Management (70%)

Develop and execute marketing strategies that leverage our visual identify and storytelling to build brand awareness, loyalty and increase conversion.

Assist with the creation of visual content, including graphics, videos, and images that resonates with our target audience and effectively communicates our brand’s messaging.

Assist with creation, review processes, and cueing up written content for external communications and marketing collateral, including advertising, social media, email marketing, and blog.

Create and manage social content and calendar that aligns with other marketing activities to deliver a cohesive and compelling story across all channels.

Lead social media content creation (both the creative and copy), publishing, and community management.

Identify new content opportunities, develop, and source content as it pertains to our social platforms like the blog, Facebook, Pinterest and Instagram.

Develop blog concepts and content that supports customer engagement and feeds the content pipeline for other digital marketing efforts.

Ideate and create copy to support nurture marketing initiatives within email and other platforms.

Maintain a strong understanding of technical SEO, link building and other digital tactics and algorithms to execute on online marketing campaigns that earn qualified organic traffic.

Marketing Automation (20%)

Support the development and implementation of personalized emails and targeted campaigns through platforms like Omnisend that align with our marketing content strategies

Help optimize email marketing performance through innovative content for nurture and drip campaigns, A/B testing and sound analysis of user behaviours to increase conversions.

Support the creation of monthly newsletters, promotional eblasts, additional supporting email pieces as needed.

Help monitor and analyze key performance metrics to identify successes

Other (10%)

Benefits:

Casual Dress

Company events

Paid time off

Profit sharing

Qualifications:

Strong written, verbal and collaboration skills.

Experience:

1 year in a customer facing role (preferred)

Schedule:

8 hour shift

Monday to Friday

To apply for this position, please send your resume and cover letter to hr@havensleep.com with the name of the job position in the subject line. Thank you!

Looking for a Different Position ?

Hey, we get it - sometimes the job you're dreaming of isn't listed. Don't fret, we've got you covered! Send us an email hr@havensleep.com and let us know why you want to join the Haven family. Be sure to attach your resume too, we want to see what makes you awesome! So, what are you waiting for? Let's make some sweet dreams come true together!

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What we look for

Innovation & Creativity
Your ideas and creativity will be challenged every day. We are always searching for new ideas to create value for our customers and ways to reach more Canadians across the country.

Passion
Our passion for better sleep and overall wellness is a key reason for our success. It is what truly runs our business everyday and connects us with our customers.

Ownership
You contribution to the team is impactful and valued. We look for employees to take ownership and pride in their work. The outcome of each employee's work is critical to the success of our business.