We're here to help.

Scroll through our helpful tips below. If you don't find what you're looking for, contact us at anytime and we'd be more than happy to assist you!

We're sorry to hear that your mattress may not be working for you yet.

Keep in mind, that there's a reason we give you 100 nights to try your new Haven; you have plenty of time to adjust.

While you give it more time, we've got some tips to make you more comfortable!

Hear from Dr. Matt on How to Adjust to your New Mattress

Common Concerns & Remedies

  • Ensure your bed frame or base is flat and strong to ensure a firm structure for your mattress and allow it to better support your body
  • Try your Haven directly on the floor, and notice immediate firmer support
  • Loose-fitting sheets or mattress protectors can accentuate the softness of a mattress. Try a tighter, more shallow fit with these to increase tension on your bed, and in turn a slightly firmer feel
  • Adding a custom topper can aid in adding firmness, with the straps adding a tighter fit
  • Remember, mattresses will always feel firmer fresh out of the box
  • Try adding a softening layer under your sheets, like a spare comforter, or order a plush topper
  • Remove tight sheets or protectors. These can create surface tension, and in turn a firmer feeling
  • Rotate your Haven to ensure you’re evenly breaking it in
  • In extreme cases, walking on the surface of your bed will accelerate this process. The more time you spend on your Haven, the faster this process will be
  • Check to make sure your sheets are 100% cotton, which is more breathable
  • Waterproof protectors can also inhibit breathability and airflow
  • Move your Haven away from the wall or side barriers to prevent airflow restriction
  • Drop the room temperature, change your pajamas, or consider sleeping without pajamas
  • A hot shower before bed can trigger your body to lower your overall temperature
  • Haven's offers the most advanced cooling material in the market; wicking Bamboo, vented latex, infused Copper, and plenty of cooling gel. This isn't a cure to "hot sleepers" but rest assured there isn't a known better alternative
  • Try fleece sheets, or a plush weighted blanket for an extra cozy layer
  • Increase the room temperature, change your pajamas, or try a heating pad, hot water bottle, or space heater

If your Hybrid mattress surface is developing body impressions where you lay, please note that this is to be expected, and reflects normal “breaking in” to contour to your shape. Just like a new pair of shoes molding to your foot, this will allow your mattress to provide support and customized contouring.

If you’re concerned that you've received the wrong products in your order, our customer care team is here to help! Find our contact information lower on the page.

We're sorry to hear that you're experiencing discomfort.

  • Remember that moving onto any new mattress requires an adjustment period, that can include aches and pains
  • Your spine and body may be in a new alignment or sleeping position, so like a new fitness regimen that leaves you sore, try to trust the process
  • As you may have noticed from our reviews, some customers love their Haven after one night, and many others take longer to adjust, but never look back

You have plenty of time in your 100-night trial to decide if you can make the mattress work - no need to rush!

Your mattress was made fresh to order, finished by hand, and customized for you. We'd hate to see it end up in a landfill, so let us know how we can make it work better for you. See our contact information below to continue the conversation!

Hear more from people just like you:


Very good mattress BUT it takes a few months to tune.  Happy to support Canadian made.  The mattress came out of the box much stiffer than it really is.  After some time the top layer is nice and soft.  Getting the best sleep ever now!

Donald D.
Rejuvenate Mattress

Takes some getting used to.  After a bit of adjusting, I'm sleeping better than I have for years.

Ben S.
Rejuvenate Mattress

Well it's been a few months on my Haven [LUX Pillowtop Hybrid]  At first it seemed like it was to firm but now I know my previous mattress was too soft.  The last few weeks it has become more common for my wife or myself to bring up how happy we are with the switch.  Oh and it feels right when a company gives back like they do.  

Arthur T.
LUX Pillowtop Hybrid

I've been sleeping on this for about a month. The first week I thought it might be too firm but now my body loves it.  I find it hard to get up on the weekends because it is so dang comfortable.  Highly recommend them.

Monica B.
LUX Pillowtop Hybrid

Ordered the Haven [LUX Pillowtop Hybrid] and liked it but not loved it.  We had previously slept on a tempurpedic hybrid and we started waking up with bad back aches.  we talked to a Haven rep and she suggested a topper to see if it helped us to love it!  We are so happy she did, it made the biggest difference!  Love it now!

Charlie W.
LUX Pillowtop Hybrid

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